Resident Handbook (LC-OLD) - Revision history

Chris: Chris moved page Tenant Handbook (LC-OLD) to Resident Handbook (LC-OLD) without leaving a redirect: Text replacement - "Tenant" to "Resident"

2025-07-29T12:43:02Z

Chris moved page Tenant Handbook (LC-OLD) to Resident Handbook (LC-OLD) without leaving a redirect: Text replacement - "Tenant" to "Resident"

← Older revision	Revision as of 12:43, 29 July 2025
(No difference)

Chris: Text replacement - "tenant" to "resident"

2025-07-29T12:42:47Z

Text replacement - "tenant" to "resident"

← Older revision		Revision as of 12:42, 29 July 2025
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	This guide for ~~tenants~~ of Lion Canyon has been written to include all required information you would normally expect to find in a ~~tenant~~ handbook as well as a wealth of additional information to help you get the most out of your time living here.		This guide for residents of Lion Canyon has been written to include all required information you would normally expect to find in a resident handbook as well as a wealth of additional information to help you get the most out of your time living here.

	== Communication ==		== Communication ==
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	=== Requests & questions ===		=== Requests & questions ===

	All non-emergency communication should be sent via TenantCloud—the same system you used to fill out your rental application. You can use the TenantCloud [https://www.~~tenantcloud~~.com/ website] or the app for [https://apps.apple.com/us/app/~~tenantcloud~~/id773281018 iOS] or [https://play.google.com/store/apps/details?id=com.sav.~~tenantcloud~~ Android].		All non-emergency communication should be sent via TenantCloud—the same system you used to fill out your rental application. You can use the TenantCloud [https://www.residentcloud.com/ website] or the app for [https://apps.apple.com/us/app/residentcloud/id773281018 iOS] or [https://play.google.com/store/apps/details?id=com.sav.residentcloud Android].

	If you want to request maintenance, please use the "Requests" feature of TenantCloud.		If you want to request maintenance, please use the "Requests" feature of TenantCloud.
	* Website: Start [https://home.~~tenantcloud~~.com/workorders/wizard/details here] and follow these [https://support.~~tenantcloud~~.com/faq/question/5 instructions].		* Website: Start [https://home.residentcloud.com/workorders/wizard/details here] and follow these [https://support.residentcloud.com/faq/question/5 instructions].
	* App: Same as website, except the "Requests" button to start the process is at the bottom of the screen.		* App: Same as website, except the "Requests" button to start the process is at the bottom of the screen.

	If you have any other questions, please use the "Chats" feature of TenantCloud.		If you have any other questions, please use the "Chats" feature of TenantCloud.
	* Website: Start [https://home.~~tenantcloud~~.com/messages here] and follow these [https://support.~~tenantcloud~~.com/faq/question/50 instructions].		* Website: Start [https://home.residentcloud.com/messages here] and follow these [https://support.residentcloud.com/faq/question/50 instructions].
	* App: Same as website, except the "Chats" button to start the process is at the bottom of the screen.		* App: Same as website, except the "Chats" button to start the process is at the bottom of the screen.

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	== Tips & Tricks ==		== Tips & Tricks ==

	The following is a collection of helpful information from me and previous ~~tenants~~ to help you get the most out of your home.		The following is a collection of helpful information from me and previous residents to help you get the most out of your home.

	=== Heating, Cooling, and Ventilation ===		=== Heating, Cooling, and Ventilation ===
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	=== Television ===		=== Television ===
	Some streaming video services are provided free-of-charge for all ~~tenants~~. If you need the login info or require live TV service, please [[Contact\|contact me]].		Some streaming video services are provided free-of-charge for all residents. If you need the login info or require live TV service, please [[Contact\|contact me]].

	=== Trash ===		=== Trash ===
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	== Renters Insurance ==		== Renters Insurance ==
	Renters insurance is required for all ~~tenants~~; otherwise, rents and security deposits would have to be much higher. Renters insurance typically costs less than $20/month in San Diego.		Renters insurance is required for all residents; otherwise, rents and security deposits would have to be much higher. Renters insurance typically costs less than $20/month in San Diego.

	The easiest way to get this insurance is to buy it directly through TenantCloud by following these [https://support.~~tenantcloud~~.com/faq/question/492 instructions].		The easiest way to get this insurance is to buy it directly through TenantCloud by following these [https://support.residentcloud.com/faq/question/492 instructions].

	However, if you want to use a different provider, you can upload the policy details through TenantCloud as well.		However, if you want to use a different provider, you can upload the policy details through TenantCloud as well.

	== Paying Rent ==		== Paying Rent ==
	* The preferred method of paying rent is via bank payment through TenantCloud by following these [https://support.~~tenantcloud~~.com/faq/question/940 instructions]. (You will not be charged a fee; I pay the fees for you.)		* The preferred method of paying rent is via bank payment through TenantCloud by following these [https://support.residentcloud.com/faq/question/940 instructions]. (You will not be charged a fee; I pay the fees for you.)
	* You can use contact@havenhomes.org to pay via Zelle or Paypal.		* You can use contact@havenhomes.org to pay via Zelle or Paypal.
	* You may also pay via ACH or wire transfer; contact me for instructions.		* You may also pay via ACH or wire transfer; contact me for instructions.
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	== Loaner Items ==		== Loaner Items ==

	We have several items available to borrow on an as-needed basis. We expect this list to grow over time, but as of now, the following items are available for ~~tenants~~ to borrow:		We have several items available to borrow on an as-needed basis. We expect this list to grow over time, but as of now, the following items are available for residents to borrow:

	* Wet/dry vacuum		* Wet/dry vacuum

Chris: Created page with "This guide for tenants of Lion Canyon has been written to include all required information you would normally expect to find in a tenant handbook as well as a wealth of additional information to help you get the most out of your time living here. == Communication == === Emergencies === If there is a fire, medical, or police emergency, call 911. If there is an emergency I can help with—like a water leak that you cannot shut off—please call me immediately and, whil..."

2025-07-29T10:33:33Z

Created page with "This guide for tenants of Lion Canyon has been written to include all required information you would normally expect to find in a tenant handbook as well as a wealth of additional information to help you get the most out of your time living here. == Communication == === Emergencies === If there is a fire, medical, or police emergency, call 911. If there is an emergency I can help with—like a water leak that you cannot shut off—please call me immediately and, whil..."

New page

This guide for tenants of Lion Canyon has been written to include all required information you would normally expect to find in a tenant handbook as well as a wealth of additional information to help you get the most out of your time living here.

== Communication ==

=== Emergencies ===

If there is a fire, medical, or police emergency, call 911.

If there is an emergency I can help with—like a water leak that you cannot shut off—please call me immediately and, while the phone is still ringing, run over to my house (two houses up the street) and ring the doorbell and pound on the door and scream until I answer, at any hour, day or night. (I am nearly always home.)

If the matter at hand doesn't warrant such an extreme response, please use TenantCloud to send a message starting with "URGENT:" and I will respond as soon as possible.

Here's what to do if you [[#Lost keys|lose your keys]].

=== Requests & questions ===

All non-emergency communication should be sent via TenantCloud—the same system you used to fill out your rental application. You can use the TenantCloud [https://www.tenantcloud.com/ website] or the app for [https://apps.apple.com/us/app/tenantcloud/id773281018 iOS] or [https://play.google.com/store/apps/details?id=com.sav.tenantcloud Android].

If you want to request maintenance, please use the "Requests" feature of TenantCloud.
* Website: Start [https://home.tenantcloud.com/workorders/wizard/details here] and follow these [https://support.tenantcloud.com/faq/question/5 instructions].
* App: Same as website, except the "Requests" button to start the process is at the bottom of the screen.

If you have any other questions, please use the "Chats" feature of TenantCloud.
* Website: Start [https://home.tenantcloud.com/messages here] and follow these [https://support.tenantcloud.com/faq/question/50 instructions].
* App: Same as website, except the "Chats" button to start the process is at the bottom of the screen.

=== Change of contact info ===

If your contact information, such as your mobile number, changes, you must notify me immediately. Sending a message via TenantCloud is sufficient.

== Site Policies and Rules ==

{{:Site_Policies_and_Rules}}

== Tips & Tricks ==

The following is a collection of helpful information from me and previous tenants to help you get the most out of your home.

=== Heating, Cooling, and Ventilation ===

==== How to use the HVAC properly ====
Just set the thermostat to the temperature you want and the HVAC unit will operate extremely efficiently to keep that temperature—the onboard algorithms are very, very good at optimizing what’s most efficient. If you are too warm or too cold, simply change the thermostat setting—you won't have to wait more than a few minutes.

Do NOT cycle the HVAC on and off—you actually cost yourself more money that way, and do more work only to be less comfortable, plus you wear out the HVAC unit. (Letting the room heat up too much makes it work harder to cool down again—it’s better to let the compressor operate longer at a lower level without starting and stopping.)

==== Open the windows ====
Some people who move here from other areas are used to keeping windows closed almost all the time. But this is San Diego, where it's often more comfortable outside than it is inside. If this is the case, just open the window and let fresh air in. Also, if you're in [[Highgate]], the wall switch to the right of washer/dryer controls a whole-house fan—open a few windows, turn the fan on, and the entire home will quickly be full of fresh outside air.

=== Lighting ===

==== Dim the lights before bedtime ====

Every bedroom has [[Furnishings#Dim-to-Warm_Lights|dim-to-warm lights]] in the ceiling.

At full brightness, the light is bright white, which is great for work, but it supresses melatonin and interferes with sleep.

Dim the lights '''at least 90 minutes''' before you plan to sleep—the decreased brightness and the color shift to warm yellow light will help regulate your circadian rhythm, leading you to fall asleep faster and get better quality sleep.

==== Use all the desk lamp features ====

[Explain all the buttons]

The [] button changes the color temperature.

The [] button activates a secondary, low-power bulb that functions as a night light.

The [] button activates a timer, which will shut the lamp off in an hour.

Finally, for those in [[The Quarters]] and [[Cloud Nine Studios]], the desk lamp provides a handy reference for what will fit safely on the desk when opening the bed, since it fits fairly snugly when the lamp is in the horizontal position.



== About Your Home ==

=== Customizing your home ===

==== Changing the closet layout ====

If you are in [[Cloud Nine Studios]] or [[The Quarters]], your closets are built with a modular organization system that can be reconfigured. Just talk to me about what you want and I'll work with you to create a closet layout that meets your needs.

Furthermore, if you are in [[Cloud Nine Studios]] then your closet also has the option of using the lower portion as a [[Litter Closet|litter closet]].

==== Changing the decor ====

If you would like to change the way your home looks, just ask. We maintain a collection of extra decorative pillows, comforters/sheets, area rugs, art objects, and wall art, so you should always have at least a few options.

=== Special features for cats ===

If you have a cat, or are thinking about getting one, make sure to read about all the special features for cats in each of the homes:

* [[Highgate#Special_Features_for_Cats|Special features for cats in Highgate]]
* [[The Quarters#Special_Features_for_Cats|Special features for cats in The Quarters]]
* [[Cloud Nine Studios#Special_Features_for_Cats|Special features for cats in Cloud Nine Studios]]

=== Cleaning Tips ===

==== Appliances ====
*The washing machine should be aired out after use to prevent mold.

==== Bathrooms ====

==== Floors ====

==== Furniture ====

==== Kitchen ====
*With the kitchen sink faucet, move the lever toward the back for hot water and toward the front for cold water.

=== Appliance user manuals ===

Many questions you have about your appliances can be answered in the user manuals:

'''Highgate'''
*Dishwasher: GE GDT550PYRFS ([[Media:Manual_Dishwasher_GE_GDT550PYRFS.pdf|Manual]])
*Washer: GE GFW550SSNWW ([[Media:Manual_Washer_GE_GFW550SSNWW.pdf|Manual]])
*Dryer: GE GFD55GSSNWW ([[Media:Manual_Dryer_GE_GFD55GSSNWW.pdf|Manual]])

'''The Quarters'''
*Dishwasher: GE GDT550PYRFS ([[Media:Manual_Dishwasher_GE_GDT550PYRFS.pdf|Manual]])
*Microwave: GE JVM6175YKFS ([[Media:Manual_Microwave_GE_JVM6175YKFS.pdf|Manual]])
*Range: GE JGBS66REKSS ([[Media:Manual_Range_GE_JGBS66REKSS.pdf|Manual]])
*Refrigerators: LG LTCS20020S ([[Media:Manual_Refrigerator_LG_LTCS20020S.pdf|Manual]])
*Washer: Miele WXD160WCS ([[Media:Manual_Washer_Miele_WXD160WCS_Features.pdf|Features]]) ([[Media:Manual_Washer_Miele_WXD160WCS_Short.pdf|Short Manual]]) ([[Media:Manual_Washer_Miele_WXD160WCS_Full.pdf|Full Manual]])
*Dryer: Miele TXD160WP ([[Media:Manual_Dryer_Miele_TXD160WP_Features.pdf|Features]]) ([[Media:Manual_Dryer_Miele_TXD160WP_Short.pdf|Short Manual]]) ([[Media:Manual_Dryer_Miele_TXD160WP_Full.pdf|Full Manual]])

'''Cloud Nine Studios'''
*Microwave (Lower Level): GE JVM3160RFSS ([[Media:Manual_Microwave_GE_JVM3160RFSS.pdf|Manual]])
*Microwave (Upper Level): GE JVM6175YKFS ([[Media:Manual_Microwave_GE_JVM6175YKFS.pdf|Manual]])
*Washer: Miele WXD160WCS ([[Media:Manual_Washer_Miele_WXD160WCS_Features.pdf|Features]]) ([[Media:Manual_Washer_Miele_WXD160WCS_Short.pdf|Short Manual]]) ([[Media:Manual_Washer_Miele_WXD160WCS_Full.pdf|Full Manual]])
*Dryer: Miele TXD160WP ([[Media:Manual_Dryer_Miele_TXD160WP_Features.pdf|Features]]) ([[Media:Manual_Dryer_Miele_TXD160WP_Short.pdf|Short Manual]]) ([[Media:Manual_Dryer_Miele_TXD160WP_Full.pdf|Full Manual]])

== Utilities ==

=== Electricity ===
Electricity is provided by SDG&E. You must transfer service into your name immediately upon moving in, which you can do [https://www.sdge.com/residential/customer-service/service-requests/start-stop-move here].

=== Water/Sewer ===
For [[Highgate]] and [[The Quarters]], water and sewer service is included in the rent.

For [[Cloud Nine Studios]], you must transfer service into your name immediately upon moving in, which you can do [https://www.sandiego.gov/public-utilities/customer-service/billing/service here].

=== Internet ===
The highest-speed internet service available in the area (as of this writing), Gigablast from Cox Communications, is provided via wired ethernet and Wi-Fi connections. Please contact me if you need connection info or if you require your own dedicated internet service account.

=== Television ===
Some streaming video services are provided free-of-charge for all tenants. If you need the login info or require live TV service, please [[Contact|contact me]].

=== Trash ===
Trash pickup service is included in the rent. The normal trash pickup day is Friday, although holidays will change this. ([https://www.sandiego.gov/environmental-services/collection/schedule Collection schedule])

== Renters Insurance ==
Renters insurance is required for all tenants; otherwise, rents and security deposits would have to be much higher. Renters insurance typically costs less than $20/month in San Diego.

The easiest way to get this insurance is to buy it directly through TenantCloud by following these [https://support.tenantcloud.com/faq/question/492 instructions].

However, if you want to use a different provider, you can upload the policy details through TenantCloud as well.

== Paying Rent ==
* The preferred method of paying rent is via bank payment through TenantCloud by following these [https://support.tenantcloud.com/faq/question/940 instructions]. (You will not be charged a fee; I pay the fees for you.)
* You can use contact@havenhomes.org to pay via Zelle or Paypal.
* You may also pay via ACH or wire transfer; contact me for instructions.
* Cash or cashier's check payments require advance approval.
* Finally, you can pay using a credit card through TenantCloud, but you will be charged a '''3.5% fee'''. Please avoid using a credit card if you can help it; we offer it only in case you are stuck with no better option.

== Parking ==

Residents of [[Highgate]] may use the driveway to park up to two full-size vehicles.

All other residents of Lion Canyon must park on the street; however, there are no other homes on the entire block where Lion Canyon is located, and as of this writing, parking has never been a problem.

== Moving In ==

=== Update utility bills ===

On or before the day you move in, you must contact SDG&E to put the electrical bill in your name. You can transfer service [https://myaccount.sdge.com/portal/ServiceRequest/moveIn here] or you can call 1-800-411-SDGE (7343).

For residents of Highgate and The Quarters, that is all you need to do.

Residents of Cloud Nine Studios must also sign up for individual water billing at [LINK TBA].

=== Update your mailing address ===
You can change your mailing address with USPS at [https://moversguide.usps.com/ moversguide.usps.com].

Please Note: As of 2023, filing a change of address requires an extra step whereby you verify your identification to prevent fraud.

== Moving Out ==

=== Giving notice ===
=== How to get your entire deposit back ===

== Keys ==

=== Lost keys ===

If you are locked out of your home, please do not call a locksmith unless you are sure I am not home, as they will cause expensive damage. If you need to get in and I am not responding to your message quickly, please contact me through the intercom on the outer gate, and if that fails—you know where I live—please just ring my doorbell until I wake up.

=== Changing the locks ===

If, for security reasons, you would like your locks changed, just ask and I can rekey the locks for you.

== Damaged/Lost Furnishings Policy ==

Everything we provide is built to last. If you are reasonably careful, when you move out you should be able to return most items in about the same condition they were in when you moved in. It is our goal that you get your entire security deposit back.

If you damage or lose a provided furnishing:

* Please let us know right away.
** If it is covered under a product warranty, it may be able to be repaired or replaced at no cost.
* We will charge you only for the exact cost of the repair or replacement, and we will give you a copy of the receipt.
** If you don’t need a replacement right away, we will watch for a sale price for a few months if you prefer.
* If you want, you can keep the damaged item.
* We will prorate the cost if the item was not in good condition when you got it.
* We will not charge for normal wear and tear. For example, if we furnish you with a cutting board, we expect it will get scratched up.
* We’re not unreasonable. If you chip or break a plate during your stay, we’re not going to charge you. If you chip or break all the plates, then you will be charged for a replacement set.

== Loaner Items ==

We have several items available to borrow on an as-needed basis. We expect this list to grow over time, but as of now, the following items are available for tenants to borrow:

* Wet/dry vacuum
* Various tools
* Umbrellas
* Beach gear set: Includes two body boards, two beach chairs, and a tent
* Cat carrier kennel (for emergencies)

== Local Area Guide ==

{{:Location Details}}

== First Time in San Diego Guide ==

== Event Calendar ==